Frequently Asked Questions

Ceramics can be divided into three product groups according to their composition and technical characteristics.

Floor Tile – Wall Tile – Porcelain Tile (Glazed and Unglazed)

In choosing the right product, the technical features of the product are important as well as the visual and aesthetic appearance.

Never lay wall tiles on the floor or outdoors.

Floor tiles and porcelain tiles can be installed on the wall using suitable adhesives.

Porcelain tiles with low water absorption value can be easily laid outdoors.

Floor tiles should only be used outdoors with suitable adhesive and waterproof, frost-resistant joint filler.

Tiles to be laid in areas with heavy pedestrian traffic should be selected from products with a high abrasion class (PEI).

Tiles with high anti-slip value should be used in wet areas such as pool sides.

The application surface must be smooth and clean.

The color tone and caliber (size) information on the box should be read carefully, products with different characteristics should not be placed in the same area. An acceptable degree of color tone difference and size range is an inevitable reality in ceramic technology.

If there are faulty, cracked, broken, deformed tiles, they should be separated before laying and delivered to the dealer with the box/pallet label information. Complaints to be made after flooring are not accepted.

While preparing the adhesive mortar and joint filler to be used, the instructions for use on the packages should be followed.

In case of any modification that may occur later, taking into account that the continuation of the product or the same color tone may not be found, a sufficient amount of excess tile should be provided and stored.

In outdoor areas such as terraces, balconies and pools, first of all, waterproofing should be done.

The leftover product should be stored together with its packaging.

After laying, the joint residues on the ceramic surface must be cleaned before it dries. Only water and a clean sponge are sufficient for this process.

Drying and hardening of joint filler residues on ceramic surfaces makes cleaning difficult. In this case, tile surfaces can only be cleaned with special chemicals. After cleaning, surfaces should be rinsed several times with water.

Only water and neutral cleaning materials should be used for cleaning metallic surface tiles (acidic or basic cleaning materials may cause damage to the surface).

Depending on the flooring location, the cleaning frequency may vary weekly, daily or several times a day (according to the contamination potential of the area where the tiles are laid and the surface characteristics of the tile).

For glazed (especially glossy floor and wall tiles) tiles, gel or cream cleaners should be used instead of dust-containing cleaning materials to avoid the risk of scratching the surfaces.


Ceramic tiles have structural common technical features specific to the product group they belong to, such as breaking and bending strength, resistance to cracking, water absorption, frost resistance, resistance to heat shock.

Technical properties such as abrasion, staining, resistance to chemicals, non-slip, which may change according to the surface properties of each product, are also defined.

Again, according to product groups, size and thickness, edge smoothness, surface smoothness and surface quality are defined together with their tolerances.

Our factory manufactures in accordance with TS EN 14411: 2013, an international standard accepted and published by TSE, and keeps its production under control with the test methods specified in this standard.

Variable properties of raw materials found in nature and mandatory changes in operating (oven, press) conditions are a requirement of ceramic technology. Therefore, the dimensions of the tiles being produced at the same time may vary within a certain range.

For convenience during laying and to ensure that a certain range of products are together, the products are classified and boxed by the automatic size identification devices in the packaging lines.

For example, if the range determined by the standard according to the working size is 3 mm, three groups with 1 mm spacing are created with the caliber classification.

In order not to encounter size problems in the tiled products, attention should be paid to the pallet and box label information, tiles with the same caliber information should be laid together.

As stated in the size description; similarly, as a necessity of ceramic technology, it is natural to experience acceptable changes in the color tones of products produced at different times.

Therefore, a color tone class (such as T1 , T15 , T73 ) is specified to identify each production batch.

Products with the same color tone class should be installed in the same space. (871, 872, 873)

Before laying, the tiles should be spread on the floor in a mixed manner and the distribution should be checked. If there is an uncomfortable situation, the problematic tiles should not be laid.

Identification of color, tone and texture variations (V classification)

V1 = SAME LOOK (SINGLE): Each tile has the same texture, color, tone and motif, with very slight and insignificant differences from tile to tile.

V2 = SLIGHT DIFFERENCE: There may be differences in texture and/or pattern between the same colors. The overall appearance of the tiles is quite similar.

V3 = MEDIUM DIFFERENCE: The colors in one tile give information about the colors in the other tiles, but differ significantly in color intensity. A color that seems insignificant on a tile may be a dominant color on another tile.

V4 = RANDOM DIFFERENCE / VARIETY: A tile can have a completely different color from another tile. These tiles cannot be selected by the consumer to remove a few pieces. Due to the color differences, the tiles have a natural appearance. For this reason, each flooring is in a unique structure.

Glazed floor tiles are evaluated in 5 classes according to their wear values. Surface abrasion resistance classification is made according to the test described in the TS EN 10545-17 standard and PEI is defined with a value between 1-5.

Generally, dark colored products have a lower PEI class than light colored products.

When choosing a product, products with appropriate abrasion resistance (PEI class) should be preferred, taking into account the intensity of use in the area to be laid.

PEI .I : Suitable for floors where there are no abrasive substances and to be walked around with bare feet or soft-soled shoes (such as bathroom, bedroom)

PEI .II : Suitable for floors where small amounts of abrasive substances can be found from time to time or to be walked around with sports shoes, rubber-soled shoes (dining room, living areas)

PEI .III : Suitable for floors with small amounts of abrasives and to be walked around with leather shoes (corridors, hall entrances, terraces)

PEI .IV : Suitable for floors with abrasive substances and heavy traffic (such as pharmacy, bank, school, hotel lobbies)

PEI .V* : Suitable for floors with a lot of abrasive substances and heavy pedestrian traffic (such as market, cafeteria entrances and circulation areas, aisles)

*PEI.V class products should also have high stain resistance.

The resistance of the tiles against various household chemicals, pool chemicals and different stains (coffee, acids, bases, ink, etc.) is tested and the tiles are classified accordingly. In accordance with the relevant standard, it is foreseen that the stain class should be at least 3 for glazed and unglazed tiles.


Class 5: Stains on the tile surface can be cleaned with hot water.

Class 4: Stains can be removed with weak cleaners.

Class 3: Strong cleaners can remove stains.

Class 2: Solvents (such as acetone) are needed to remove stains.

It is the polishing of glazed or unglazed porcelain tiles (after firing) by light mechanical abrasion. They are mostly covered with a special film layer against staining.

Surfaces gain a brighter and more elegant appearance.

“Semi-lappato” process is applied to specially produced wall tiles and granular floor tiles, and semi-gloss tiles are also produced. In this way, a different effect is achieved on the tile surface.

It is the sizing process to eliminate the size differences between the tiles.

After this process, since the curved part on the edges of the tile disappears, the integrity of the image is also ensured on the floor.

It is recommended to lay the rectified tiles with at least 1 mm joint.