Privacy Notice
www.termalseramik.com.tr Website | Termal Seramik San. ve Tic. A.Ş.
Data Controller
Under Law No. 6698 on the Protection of Personal Data (the “Law”), your personal data is processed by Termal Seramik San. ve Tic. A.Ş. (“Termal Seramik” or the “Company”) as data controller, within the scope described below.
| Trade name | Termal Seramik San. ve Tic. A.Ş. |
|---|---|
| Address | Kayhan Mah. Bilecik Yolu 1. Km. Evl. No: 6 Söğüt / Bilecik |
| Central Registry (MERSIS) no. | 0840001163600010 |
| Telephone | 0 228 361 20 07 |
| kvkk@termalseramik.com.tr | |
| Registered e-mail (KEP) | termalseramik@hs03.kep.tr |
Scope
This notice concerns the personal data of visitors to the www.termalseramik.com.tr website and of persons who contact our Company through the e-mail addresses and telephone numbers published on the website. Product, catalogue and point-of-sale information on the website is publicly available, and no registration or disclosure of personal data is required to use the website.
Separate privacy notices are available for the dealer portal (portal.termalseramik.com.tr) and the Termal Yapı Kimya website (tkyk.com.tr).
Personal Data Processed and Collection Method
| Data category | Personal data | Collection method |
|---|---|---|
| Transaction security | IP address, date and time of visit, pages visited, browser and device information | Automatically by the server when you visit the website |
| Cookie and preference data | Your cookie preferences, CerezGo Trace ID and consent date; subject to your explicit consent, your language preference and third-party content cookies | Automatically through the CerezGo panel and cookies |
| Identity and contact | Name and surname, e-mail address, telephone number and, where applicable, your company and title | From you, when you write to the e-mail addresses or call the telephone numbers on the website |
| Request and complaint management | The content of your request, question, suggestion or complaint | From you, in the same way |
Purposes and Legal Grounds of Processing
| Purpose of processing | Legal ground |
|---|---|
| Providing the website securely and without interruption, detecting technical errors and attempts of misuse | Article 5(2)(f) of the Law: legitimate interest |
| Using cookies that are strictly necessary for the website to function | Article 5(2)(c): provision of the service you request, and Article 5(2)(f): legitimate interest |
| Recording your cookie preferences through CerezGo and proving the explicit consent you give | Article 5(2)(ç): legal obligation, and Article 5(2)(e): establishment, exercise or protection of a right |
| Remembering your language preference and displaying video, map and social media content on the website | Article 5(1): your explicit consent given through the CerezGo panel |
| Receiving and answering your requests and providing product and point-of-sale information | Article 5(2)(c): directly related to the conclusion of a contract, and Article 5(2)(f): legitimate interest |
| Using records as evidence in possible disputes | Article 5(2)(e): establishment, exercise or protection of a right |
| Responding to requests and inspections of competent authorities | Article 5(2)(ç): legal obligation |
Transfer of Personal Data
- Hosting and IT service providers: Within the scope of hosting, maintenance and technical support of the website, as data processors.
- CerezGo cookie management platform provider: Within the scope of keeping your cookie preferences and consent records, as data processor.
- Third-party content providers: Only if you give explicit consent in the CerezGo panel, your IP address, browser information and cookie identifiers within the scope of YouTube and Google Maps (Google), Facebook (Meta) and virtual trade-fair stand (Dreamreality) content. These providers are subject to their own privacy policies with respect to the data they obtain through their own cookies.
- Competent public authorities and judicial bodies: Upon request and to the extent permitted by law.
International Transfers
YouTube, Google Maps and Facebook content is provided by service providers whose servers are located abroad. If you allow the related cookies, your IP address, browser information and cookie identifiers are transmitted to the provider concerned. If the servers of our Company’s corporate e-mail service are located abroad, your correspondence sent by e-mail is also stored on those servers. Such transfers are carried out under Article 9 of the Law by ensuring one of the appropriate safeguards, such as signing the standard contract announced by the Board with the provider, or, where no appropriate safeguard can be provided and the transfer is incidental, on the basis of your explicit consent.
Retention Periods
| Record | Retention period |
|---|---|
| Server logs (IP address, date and time, page and browser information) | 2 years |
| Correspondence | 2 years from the conclusion of the request; 10 years, as required for commercial records, if the request turns into a commercial relationship |
| CerezGo consent records | For as long as the consent is valid and for 2 years after it ends |
| Cookies | The duration specified for each cookie in the Cookie Notice |
Personal data whose retention period has expired is erased, destroyed or anonymised in accordance with the Personal Data Retention and Destruction Policy.
Cookies and CerezGo
On the www.termalseramik.com.tr website, your cookie preferences are collected, recorded and managed through the CerezGo cookie management platform. Cookies other than those strictly necessary for the website to function are not activated unless you give your explicit consent by selecting “Accept” or “Customise” in the CerezGo panel. By selecting “Reject”, you ensure that only strictly necessary cookies are used. You may change your preferences or withdraw your consent at any time through the CerezGo panel. The list of cookies used, their purposes and durations are set out in the www.termalseramik.com.tr Cookie Notice.
Your Rights and How to Apply
You may submit requests regarding your rights under Article 11 of the Law, together with information identifying you, in writing to Kayhan Mah. Bilecik Yolu 1. Km. Evl. No: 6 Söğüt / Bilecik, to our registered e-mail (KEP) address termalseramik@hs03.kep.tr, or from an e-mail address you have previously provided to our Company and that is registered in our systems to kvkk@termalseramik.com.tr. Your request will be concluded free of charge as soon as possible and within 30 (thirty) days at the latest, depending on its nature. If the process requires an additional cost, the fee set out in the tariff determined by the Personal Data Protection Board may be charged. You may use our Data Subject Application Form for your request.
This English version is provided for information purposes. In case of any discrepancy between the Turkish and English versions, the Turkish version shall prevail.
Last updated: 28.10.2026
This document has been prepared by Nesil Grup Teknoloji Tic. A.Ş. (www.nesilteknoloji.com) and is kept up to date by monitoring changes in the legislation. Bu doküman Nesil Grup Teknoloji Tic. A.Ş. (www.nesilteknoloji.com) tarafından hazırlanmıştır; mevzuat değişiklikleri takip edilerek güncelliği sağlanmaktadır.